Shipping policy

Shipping Policy

Processing Time

All orders are processed within 3-5 business days. Because every piece is made by hand, some orders may require additional time before they are ready to ship. If there is a delay beyond our standard processing window, we will contact you at the email provided at checkout.

Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping (United States)

Method	Estimated Delivery	Cost
Standard Shipping	3–5 business days	$8 or Free over $170
Expedited Shipping	1-3 business days	$16

Delivery times are estimates and begin once your order has shipped, not when it is placed. We are not responsible for carrier delays.

International Shipping

We ship internationally to select countries. International shipping rates and estimated delivery times are calculated at checkout.

International customers are responsible for all customs fees, duties, and import taxes imposed by their country. These charges are not included in the order total and are collected by your local customs authority. We are not responsible for delays caused by customs processing.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

Lost or Stolen Packages

KVMAKVZI is not responsible for packages that are lost or stolen after a confirmed delivery. If your tracking shows delivered but you have not received your order, we recommend checking with neighbors and contacting your local carrier directly.

If your package is lost in transit (no movement on tracking for more than 7 business days), contact us at hello@kvmakvzi.com and we will open an investigation with the carrier.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you realize there is an error, contact us immediately at hello@kvmakvzi.com — we will do our best to correct it before the order ships, but cannot guarantee changes once fulfillment has begun.